Terms of service
TERMS & CONDITIONS
Last updated: October 31, 2024
Welcome to David Raymond Ltd ("we", "us", "our"). By using our website (www.davidraymond.shop), purchasing products, or engaging with us in any other way, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before proceeding.---
1. General Information
1.1 Company Information:
David Raymond Ltd
20 Wenlock Road
London, England N1 7GU
Email: sales@davidraymond.shop
1.2 Website and Services:
By accessing our website, you agree to these Terms and acknowledge that you are at least 12 years old or have the consent of a parent or guardian. The use of our website and its services is subject to the following conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.
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2. Product Information and Availability
2.1 Product Descriptions:
We aim to provide accurate and detailed descriptions of our products, including watches, sunglasses, and caps. However, minor variations in colour, design, or size may occur due to manufacturing processes or screen settings. All images are for illustrative purposes only.
2.2 Product Availability:
We strive to maintain stock availability as accurately as possible. However, we cannot guarantee that all products listed on our website will be in stock at all times. In the event that an ordered item is out of stock, we will notify you and offer an alternative product or refund.
2.3 Pricing and Currency:
All prices listed on the website are in GBP (£) and include applicable taxes unless otherwise stated. We offer the option to pay in different currencies based on your location, including **EUR (€), USD ($), and others. Prices are subject to change without notice, but you will be charged the price displayed at the time of your order.
2.4 Discounts and Promotions:
Any promotions, discounts, or special offers are subject to specific terms and may not be combined unless stated otherwise. We reserve the right to withdraw or modify these offers without notice.
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3. Orders and Payment
3.1 Placing an Order:
By placing an order, you are offering to purchase a product subject to these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason.
3.2 Payment Methods:
We accept the following payment methods: credit/debit cards, Apple Pay, Google Pay, and Shop Pay. (we also offer Klarna 'buy now pay later' services). All transactions are processed securely through third-party payment processors.
3.3 Order Confirmation:
Once your order is placed, you will receive a confirmation email. This email is an acknowledgment of your order and does not constitute acceptance. A contract between us will only be formed once the products are dispatched to you.
3.4 Shipping and Delivery:
We offer free UK delivery on all orders. For international customers, free delivery is available on orders over £150. Delivery times may vary depending on your location. Estimated delivery dates will be provided at checkout and in your order confirmation email. While we strive to meet these times, we are not responsible for delays caused by external factors, including customs clearance or courier issues.
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4. Cancellation, Returns, and Refunds
4.1 Order Cancellation:
You may cancel your order within 24 hours of placing it by contacting us at sales@davidraymond.shop. If your order has already been dispatched, you must follow the returns process.
4.2 Returns:
We accept returns within 14 days of receipt of your order, provided the items are unused, in original packaging, and accompanied by proof of purchase. Please contact sales@davidraymond.shop for return instructions. You are responsible for return shipping costs unless the item is faulty.
4.3 Refunds:
Refunds will be processed once the returned item has been received and inspected. Refunds will be issued via the original payment method within 14 days of receipt of the return. If an item is found to be damaged or used, we reserve the right to refuse the refund or deduct an amount from the refund.
4.4 Faulty or Damaged Items:
If you receive a faulty or damaged item, please notify us within 48 hours of receiving your order. We will provide instructions for returning the item, and upon verification, we will issue a full refund or replacement.
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5. Intellectual Property
5.1 Website Content:
All content on the website, including text, images, logos, and designs, is the property of David Raymond Ltd or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our express written consent.
5.2 Trademarks:
The name "David Raymond" and our logos are trademarks of David Raymond Ltd. Any unauthorized use of these trademarks is prohibited.
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6. User Accounts
6.1 Account Creation:
To make a purchase or access certain services, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account information and password.
6.2 Account Termination:
We reserve the right to suspend or terminate any user account at our discretion, particularly in cases of suspected fraudulent activity or breach of these Terms.
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7. Limitation of Liability
7.1 Use of the Website:
You agree that your use of the website and services is at your own risk. We make no guarantees about the accuracy, completeness, or reliability of the content on our site. We are not responsible for any damage, loss, or injury resulting from your use of our site or products.
7.2 Product Liability:
Our liability for any product purchased is strictly limited to the purchase price. We will not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of data, revenue, or profits.
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8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.
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9. Governing Law and Dispute Resolution
9.1 Governing Law:
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of England.
9.2 Dispute Resolution:
If a dispute arises, we encourage you to contact us to seek an informal resolution by emailing us at sales@davidraymond.shop. If a resolution cannot be reached, the matter may be resolved through binding arbitration in accordance with applicable laws.
9.3 Charity Donations:
David Raymond pledges to give 10% of Profits to charities in Suicide awareness & Cancer research; David Raymond Ltd and its Shareholder's chooses to decide which charities in these sectors is appropriate to their pledge. This pledge is stated within the website and is statutory to to be made by David Raymond Ltd and its owners and shareholder's as stated in their website www.davidraymond.shop. This document is binding to this pledge. These payments will be made via bank transfer and after full accountancy returns have been made and taxes paid within the jurisdiction country they are due and Payments to the selected charities are based on profits after all business costs, suppliers, salaries and shareholder's and investors have been paid their agreed amount, based within their contracts, - with David Raymond Ltd
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10. Changes to These Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after changes are made constitutes your acceptance of the updated Terms.
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11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
David Raymond Ltd
20 Wenlock Road
London, England N1 7GU
Email: sales@davidraymond.shop